We are hiring a Customer Services Coordinator in Boca Raton for a well-established company in the distribution and fulfillment industry. This role supports customers, processes orders, handles documentation, and coordinates with internal teams to ensure smooth, accurate order flow.

This is not a call center position - it is a blend of customer service, order entry, and administrative support. Ideal for candidates who enjoy fast-paced work, multitasking, and building strong customer relationships.

Responsibilities:

• Handle customer emails and calls with professionalism
• Enter and process customer orders with accurate details (pricing, quantities, shipping info)
• Follow up on order status and provide updates to customers and sales staff
• Communicate stock-outs, delays, and product availability to internal teams
• Review bills of lading and help correct discrepancies
• Maintain accurate customer and order files
• Run daily open-order reports and verify shipments
• Generate invoices and support billing processes
• Assist management and the sales team as needed
• Work with internal operations teams to resolve issues and improve customer satisfaction
• Process sample requests and other related tasks as assigned

Qualifications:

• 2-3 years of experience in customer service, order entry, sales support, or administrative work
• Strong computer skills; intermediate with Microsoft Office (Outlook, Excel, Word)
• Excellent communication skills - written and verbal
• High attention to detail and strong data-entry accuracy
• Ability to prioritize tasks and work in a team environment
• Positive personality, strong work ethic, and dependable attendance

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.